HappyEasyGo not refunding for 9 months

Name of Complainant Kumar Sameer Ranjan
Date of ComplaintJanuary 30, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Kumar Sameer Ranjan:

On April 27, 2022, I had purchased a ticket from Patna to Bangalore on HappyEasyGo.
I saw an error in the passenger name after making the reservation, so I immediately called Indigo Airlines to cancel.
Indigo said that the refund was processed immediately.

After waiting three days and calling Indigo since I hadn’t gotten the money, they informed me that the refund had been given to HappyEasyGo.

So on May 1st, I requested a refund through the HappyEasyGo app.
I receive the same response every time I call them: please wait 7–10 days.
Their actions have severely irritated me, and now their calls don’t even get through.

PNR: MPWVUD
Order ID: 834866237765981171

Image Uploaded by Kumar Sameer Ranjan:

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