| Name of Complainant | |
| Date of Complaint | August 16, 2026 |
| Name(s) of companies complained against | Pizza Hut India |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject: Order 16866887 – Serious Food Safety and Quality Complaint – Hair Found in Pizza
To the Store Manager / Customer Care Team,
Iam Jaykumar Gnanam on Vacation to India from Netherlands, Working for Nestle as Zone Europe Packaging Manager. I know the importance about food Safety and Food Quality. When ever we travel we family grab fast food mostly Pizza Hut & sometimes Mcdonalds / KFC. This year we choose to take Pizza hut on our way traveling to Hyderabad.
I am writing to raise a serious food safety and quality complaint regarding an order purchased from your outlet located at:
Shop No. 13, First Floor, YAK Complex, Pammal, Chennai, Tamil Nadu.
I ordered two pizzas from your store. To my surprise, after my wife had already consumed approximately half of one pizza, she discovered a long hair embedded in the pizza.
When she initially showed it to me, I assumed it might have been a fibre or some other food-related material. However, upon closer inspection, it was clearly a human hair. This is unacceptable from a food hygiene and quality perspective and raises serious concerns regarding your food handling and preparation practices.
As a food professional, I understand the importance of hygiene controls, GMP practices, personnel hygiene requirements, and food safety management systems. The presence of a hair in a prepared food product indicates a potential breakdown in these controls and warrants a thorough investigation.
I request the following:
1. A formal investigation into this incident.
2. Identification of the root cause and the corrective actions implemented.
3. Confirmation of the hygiene and food safety measures followed at the outlet.
4. A written response detailing the outcome of your investigation.
Please note that I have retained the hair and a portion of the affected pizza. If required, I am willing to submit these materials for your investigation. They may also be examined further, including laboratory or forensic analysis if deemed necessary.
I expect this complaint to be treated seriously and addressed promptly. If I do not receive a satisfactory response, I will consider escalating the matter through appropriate consumer grievance channels and sharing my experience publicly on social media and consumer review platforms.
My order details are as follows:
• Order Number: 16866887
• Date & Time of Purchase: 27.07.2026
• Contact Number:
• Email Address:
I look forward to receiving your acknowledgement and a detailed response at the earliest.
Note – This complaint should not cost a JOB, instead use this a coaching the food preparing & Enhance packaging team / Control measures etc.
Image Uploaded by Jaykumar gnanam: