| Name of Complainant | |
| Date of Complaint | February 21, 2026 |
| Name(s) of companies complained against | Vaku luxos |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Using a reward code from a scratch card on google pay , I ordered a Vaku Luxos brand 2999 Vaku Luxos ® SONAIR True Wireless Earbuds with Smart Touch Controls bank for Rs 499/- on 06 th feb 2026. I received order confirmation for order no VK2600440589 powered by shiprocket(screen shot attached). Since then , there is no deliery update from the Brand owner Vaku Luxos or ship rocket. Neither there is a refund.
I mailed the issue to Vaku Luxos, but there was no response.
When I called Gpay service centre, number not reachable.
Google search indicated that Vaku Luxos has quite dubious reputation, and also saw many complaints on this platform against them.
I wish to point out-
1) Does a reputed UPI firm like Gpay verify the credibility of the vendors which are using their platform?
2) What checks the govt machinery has in place for stopping such fraudsters from looting hard earned money of common citizens?
Please look into it.
Ajay Kumar, delhi
