| Name of Complainant | |
| Date of Complaint | March 20, 2022 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I had an Iphone11 then got an Iphone13, I wanted to transfer my Vodafone ESIM from Iphone11 to Iphone13 but could not do it. I called Vodafone to help me with the transfer and was told that with my Red package that I am entitle to upgrade my Network from 4G to 5G complementary free of charge. However the Vodafone person upgraded my contract to an other package. I was on Red package 100 gb, unlimited calls, unlimited text 4G for £20 a month which I had it for years, however now my Package has been changed to red 100gb unlimited calls, unlimited text 5G at £32.86 a month. Vodafone are insisting that no upgrade was done to my package and i am still on the same package. however on my Vodafone Dashbord, It shows that the changes will take effect from the 17 march 2022 for an extra 12 Months.
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