| Name of Complainant | |
| Date of Complaint | November 13, 2022 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’m a user of paytm postpaid. This month I paid my dues before I got fined but it hasn’t been updated on the app. I contacted the customer care which asked me to wait for 24 hrs to get an update. I waited for 24 hrs and got no response from the customer care. The next I got fined for not paying it back and after the fine was imposed the payment has got updated. I tried to reach the customer care number of times and got no response for 5 days. As it is a credit facility it may impact my credit score. Paying fine or getting credit score impacted because of their technical issue isn’t ethical.
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