| Name of Complainant | |
| Date of Complaint | March 19, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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We had ordered this Samsung M33 5g phone from Flipkart on 28/01/2023. It got delivered on 31/01/2023. We had lot of software issues in that mobile and we got to know from Samsung galary that that product was activated 8 days before it delivered to us, so we raised replacement request and after one month of harassment and 3-4 non required tech visits and after each one tech visit replacement request got rejected without any reason and eventually somehow they replaced the product after we continuuosly raised compliant. We received replacement for the product on 23th February 2023 (even though we wanted refund. These products has much more issues and it is more defective. 1. Seller has sold me 1 month old phone. I have attached the screenshot which I got from Samsung service center which clearly shows that the phone was activated by someone at 28th Jan 2023 and surprisingly I got the old handset on 23rd Feb 2023 so as per Samsung my 1-year warranty will be reduced by 1 month so for me it’s fraud. The product we got must have gone to someone else and due to the issue they must have returned it. And what if any criminal have done any crime with using this mobile and now using the same handset imei number we will have to face repulcution of that crime. 2. Not able to charge continuously, charging gets stopped in between every 5-10 minutes you need to disconnect and reconnect charger. 3. The resolution of any video on any app is not going above 1080p even in YouTube it is not showing resolution above 1080p. On Flipkart it is mentioned full hd+ on mobile box is also mentioned. Mobile camera has support to record video so how can we not se videos at resolution more than 1080p. We want refund now no replacement this time I don’t trust Flipkart at alll. Now we raised return and refund request on the same day it got delivered and on technician visits happened 8th that technician knew we had issue ,he took not happy code from us and gave report for all our issue. I don’t know what fraud they are doing internally we got as usual message after technician visit that return will be cancelled even though we have this proofs and this bigger issue they rejected our return request directly saying as per technician report. How can they cancel return request even though we don’t have issue solved and it can’t get resolved how will they change activation date of old phone. They are just doooooinggg frauddddd in the name of business. We have now raising complaint again and again and they called from escalation team and said lie two times that we have approved your refund request and product will be picked up without any technician visit now for the 9th time. But after call disconnected we could see the return was not approved and technician visit was scheduled again when we reach out to them for this they told us to refuse to technician and return will be approved but we did the same and our request got cancelled without any reason after some days……..now they are directly disconnecting the calls and talking rudely that our problem will not be solved…..they messaged us now that as per the technician visit there is no issue in our phone …..but there technician visit is off no point for this type of issue it’s just to do fraaad with customer and harasssss customer….. technician just do install one app in our mobile at the time of visit and runs something and we observed this 8 times that process has nothing to do with the type of issue we have…..it does not catches the activation date ofcourse because how will they be able to harass customer then of its so transperant……it does not catches charging issues and software issues……it’s just for formality which is in process just to have very third class attitude to be able to reject the request……. Flipkart has lost humanity and integrity…. And markkkk my words Flipkart will be gone in loss in next 6 months of they continue to behave with customer like this and making money by doing fraud with the customers who earn money by hardwork…..
….we are waiting from more around 2 months now and dealing with this harassment from 2 months With my experience with Flipkart now I don’t believe them at all … they are just doing timepass with us. When we reach out to them always they say backend team will reach out and give you the resolution and you all will be surprised to know that how they try to resolve my issue is by either not talking on phone or just disconnect the call in between and mark my ticket as resolved right now they have just marked all our issues as marked without it being resolved. And after return order status is rejected and that is showing resolved without my consent and resolution. I expect the Flipkart will process my return and refund for order right now and if they still ignore such issues of customers like me they will lost customer for sure. I am not going to bear this kind of fraud if I am not getting refund from Flipkart even if we are having so many proofs and issue i will sue them in the court for sure. It’s it 20000 amount. Flipkart must be doings frauds in crores but our 20000 is big amount for us. They are just doing fraud with us and not providing us return. I think flipkart has lost its integrity and they are just in unethical ecommerce business who are doing fraud with customer by selling old and defective phones. We were very patiently waiting for resolution from 1 month but now it’s high time. I have attached the proof of when it got delivered to us and proof we got from Samsung galary which shows mobile was activated 1 month before. I have video also created where I have recorded the changing issue but not able to attach video it here. I am facing harassment from more than month. I don’t want this harassment again. I want refund for returning this product as soon as possible. High time now!!!!!!!!!!!!!!!!!!!!
