Got damaged Xolo phone instead of the J6Plus ordered

Name of Complainant
Date of ComplaintDecember 16, 2018
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by :

Order No: OD114112990923556000
I ordered a Samsung J6plus mobile from flipkart. They sent me a fully sealed package that had a damaged xolo phone in samsung J6plus box. I mentioned the same and asked for replacement which they denied. Their comments were-the seller has denied and courier confirmed that a sealed pack was delivered. when challenged they mailed asking for id proof and address with contact details. i paid 13600 via COD for this product. Their return process is valid till Dec 23rd as per their website. I either want a replacement of an original J6Plus or the amount refunded.

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Got damaged Xolo phone instead of the J6Plus ordered

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