| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | DELIVERY |
| Category of complaint | Consumables |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I need to inform serious complaint regarding my shipment, which was booked on August 13, 2026, for delivery from Thiruvananthapuram to Kannur. Despite the significant delay, I was repeatedly informed that there was only a minor delay in the delivery. However, I later came to know that the item—a photo frame purchased with my hard-earned money—had been damaged while it was in the custody of Delhivery. I immediately registered a complaint and followed up multiple times. On every occasion, I was simply informed that the matter had been escalated to the higher authorities. However, no proper resolution was provided. On August 31, 2026, I finally received a call from customer support team confirming that my shipment had been damaged. To my complete surprise, I was then asked whether I still wanted the damaged product. This is unacceptable. I entrusted my item to Delhivery with the expectation that it would be transported and delivered safely. The item was damaged while under your responsibility. When I requested a refund, I was informed that no refund would be provided and was asked to refer to the Terms and Conditions. At the time of booking the shipment, these terms and conditions—particularly any clause stating that Delhivery would not be responsible for compensation in the event of damage—were not clearly explained or brought to my attention. I therefore request a proper explanation and immediate resolution. I have spent my hard-earned money on this item, and it is extremely disappointing that, after the item was damaged while in Delhivery’s custody, I am now being denied a fair resolution. I request Delhivery to resolve this matter . After so many investigation i got a reply i am attaching the message below.
“Dear Sir/Ma’am,
Thank you for reaching out to us.
Please note that the shipment was found to have been damaged during transit. However, the shipment has been repacked securely, and we are proceeding with forwarding it to the destination for delivery.
Please be informed that any request for compensation can only be raised once the shipment has been successfully delivered. We request you to kindly wait until the delivery is completed, after which you may contact us for further assistance regarding the compensation process.
We sincerely regret the inconvenience caused and appreciate your patience and cooperation. Kindly keep the shipment status under observation and reach out to us once it has been delivered if you wish to initiate a compensation request.
Regards
Delhivery Customer Support team””
When we are went to drop the item there team didn’t told about this. They said it’s perfectly fine and don’t worry about the frame.
Now they are saying that they have terms and conditions.
Please take action for this this is my request.
