| Name of Complainant | |
| Date of Complaint | April 3, 2019 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have got an order from a customer & i have delivered the DIGITAL DOOR LOCK which cost Rs.42000. But the customer has returned the product(I don not find the genuine reason, as I have delivered the same product as per our listing). Now I didn’t get my product back. Instead of my product I got a hand cloves cost less than Rs. 200. My product is a big size box which weighs 8.0 Kg. I raised SPF claim as I have attached the 3 images with return label. But my SPF claim has been rejected. I have sent a mail with my product package & their returned product. Still I didn’t received any proper response. Its been 6 days. I am trying all the ways to connect them. I left with no option.
Reason for SPF Claim Rejection
The proof shared by you is not conclusive enough for us to process your claim. This could be due to any of the below mentioned reasons:
1. The information shared is not enough or relevant to the claim raised.
2. Images provided do not match with the claim raised.
I am not getting any proper response other than the above statement.
Image Uploaded by Narmadha: