| Name of Complainant | |
| Date of Complaint | May 20, 2023 |
| Name(s) of companies complained against | Gorox Electric Vehicles |
| Category of complaint | 2-wheelers |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I purchased an Okinawa dual ah 35 from gorox electric on 7 Sept 2021. This was the only Okinawa dual scooter available in the Gorox showroom at that time and it was looking dirty.
I was hesitant to buy it as it was looking dirty but the gorox electric manager assured me that the vehicle was in fresh condition and without any defects.
I wanted to have a test drive but showroom people convinced me that the vehicle is in good condition and the test drive was not required. It was the corona period and I needed a vehicle urgently. Believing the words of the Manager. I purchased the vehicle but after that, my life became completely miserable.
After 10 days, the vehicle started to give problems. Here is the list of issues that I faced in the first 6 months.
1 – handle lock is not working
2 – mcb of the vehicle gets off automatically several times a day so i have to turn it on manually so that I can commute.
3 – light in the charger sometimes shows red then yellow and green in a short period of time
4 – the vehicle makes too much noise while driving.
5- battery underperforming
I understood that either the vehicle was used by the Gorox Electric showroom owner or it has manufacturing defects.
I contacted Gorox Electric and asked them to repair or replace the vehicle. To my surprise, they flatly refused to provide any after-sales service and directed me to the nearby dealer. Gorox Electric also threatened to take legal action if I insisted on replacing the vehicle.
Other dealers like sigma enterprises and mapl group refused to provide service as I had not purchased the vehicle from them.
I sent several emails to the Okinawa company explaining the situation, but they did not reply. Then I started to write on social media. After a few days of hard work, I got a call from Okinawa and my problem was sorted for the time being.
But after 2 months, I started facing problems again. Here is the list of issues that I faced after 6 months.
1. Battery getting discharged anywhere anytime
2 motors not functioning properly
I had to fight for 2 months with dealers and the company to get the battery replaced
I got the battery repaired 2 times in a year, but it is down again. Although the motor comes with a warranty for 3 years, the dealers and company are not ready to replace it. I am currently fighting to get the motor of my Okinawa dual ah 35 repaired/replaced.
In short, if you want to make your life miserable, if you have a lot of free time and money then you should buy an Okinawa vehicle.
It seems that gorox Electric has handed over a used bike to me. I have contacted the dealer regarding the issues I am facing, but he’s not interested in providing after-sales service and he referred me to the other dealer for service.
The details of the vehicle are as follows
Dual with 48v 35ah battery sunshine yellow
Hsn code – 87116090
Motor number -bbc500379
