| Name of Complainant | |
| Date of Complaint | July 11, 2023 |
| Name(s) of companies complained against | Goair |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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We have booked tickets on GoAir flight through travel partner. The flight was cancelled in May and we still have not received the refund. When we connected to GoAir, they said they have refunded the amount to travel partner. We connected to travel partner and they said they still have not received anything from the airlines. See below travel partner response.
Customer Support
Tue, May 23, 5:00 PM
to me
Hi amarjeet Singh,
Greeting from Travelsees!!
Hi Sumeet Kour,
We regret to inform you that Go First, a popular Indian low-cost carrier, has recently ceased its operations, causing a significant impact on our ability to process refunds for your bookings. We understand the frustration and inconvenience this has caused, and we sincerely apologize for the situation.
We want to assure you that we are actively working towards resolving this issue. However, it is important to note that we are unable to process refunds until we receive the necessary funds from the airline. Unfortunately, the refund process is more complex than it may appear. Even when the airline claims to process refunds through the same mode of payment, the funds are deposited into a virtual account held by the agency with the airline, making it impossible for us to claim or utilize them.
We deeply apologize for the uncertainty and hardship you are facing due to this unforeseen circumstance. It is worth mentioning that many agencies across the country are also grappling with significant amounts of money stuck with the airline, totaling thousands of crores collectively.
Please rest assured that we are actively exploring all available options to expedite the refund process and recover the funds owed to you. Our dedicated customer support team is here to assist you and provide regular updates on the progress of your refund. You can reach out to us at help@Travelsees.com for any assistance.
We understand the emotional and financial strain this situation has caused, and we genuinely empathize with your frustrations. Your trust and support are of utmost importance to us, and we want to assure you that we are doing everything within our means to resolve this matter and ensure that you receive the refund you rightfully deserve.
In case you’re interested, here are some media articles covering this story:
1: “Travel agents struggle with refunds as Go First extends cancellations.” Link: Travel agents struggle with refunds as Go First extends cancellations
2: “Go First files for bankruptcy: Passengers left stranded amid flight cancellations.” Link: First files for bankruptcy: Passengers left stranded amid flight cancellations
3: “India’s Go First airline files for bankruptcy.” Link: India’s Go First airline files for bankruptcy
4: “Aviation regulator DGCA issues show cause notice to Go First.” Link: Aviation regulator DGCA issues show cause notice to Go First
5: “India’s Go First airline files for bankruptcy and blames Pratt & Whitney engines.” Link: India’s Go First airline files for bankruptcy and blames Pratt & Whitney engines
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Thanks & Regards
Mohd Aasif
Customer Service Executive
Support Team
+91 9999-331-771
support@travelsees.com
www.tripodeal.com
E-TICKET VimaanSafar Booking Id.
#VSF00681570
Passengers
# Type Name
1 Adult Mr Amarjeet Singh
2 Child Master Naman Singh
Flights
Airline Flight Origin Destination
Flight #1 Web check-in
Go Air
G8 196 14:50 May 22
Jammu (IXJ) 16:10 May 22
New Delhi (DEL)
Insurance
Your trip is not insured with travel insurance. If you want buy please call us at +91 +08069-335-000.
Fare Detail
Traveller Base Fare Taxes & Fee Total Fare
Insurance (Not Included) ₹0
Refundable Booking Fee (Not Included) ₹0
Convenience Fee ₹727
Coupon Code [FLYDAY] ₹200 (OFF)
Total ₹6285
E-TICKET VimaanSafar Booking Id.
#VSF00681577
Passengers
# Type Name Airline PNR Ticket Number
1 Adult Mrs Sumeet Kour X2NE2B X2NE2B-1
2 Infant Miss Mannan Kour X2NE2B
Flights
Airline Flight Origin Destination
Flight #1 Web check-in
Go Air
G8 196 14:50 May 22
Jammu (IXJ) 16:10 May 22
New Delhi (DEL)
Insurance
Your trip is not insured with travel insurance. If you want buy please call us at +91 +08069-335-000.
Fare Detail
Traveller Base Fare Taxes & Fee Total Fare
1 Adult ₹2368 ₹561 ₹2929
1 Infant ₹1500 ₹0 ₹1449
Insurance (Not Included) ₹0
Refundable Booking Fee (Not Included) ₹0
Convenience Fee ₹699
Coupon Code [FLYDAY] ₹200 (OFF)
Total ₹4877
