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Giving false information regarding product for tempting customers to purchase

Name of Complainant Vijay Anandan S
Date of ComplaintApril 29, 2023
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link
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Text of Complaint by Vijay Anandan S:

Recently I have ordered 1.5 ton ac from IFB brand after gone thru model details in their website where I have placed my order. It is clearly mentioned that it is smart ac with wifi feature same think I have confirmed with their customer care executive also..but when technician came for installation the person told me that u have to purchase wifi device separately at the cost of 1500rs. No where in IFB site it is mentioned like that for that particular model ac. I have all the screenshot and customer care executive call records everything..

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One thought on “Giving false information regarding product for tempting customers to purchase

  1. Dear Vijay Anandan S,

    Sincere apologies for the inconvenience caused to you. Please share your mobile number so we can further assist you. Moreover, do write us a mail at customerservice@ifbglobal.com, also you can call us on (customer care numbers 08045845678 or 08069545678 ) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.


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