Name of Complainant	R.P. Singh (Advocate)
Date of Complaint	April 19, 2026
Name(s) of companies complained against	Delhivery, EXYTE Surface (Facebook
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I saw an advertisement on Facebook by a seller named Exyte Surface and placed an order for Razor Blades by paying via Cash on Delivery (COD).
The package was delivered to me by Delhivery courier service.
However, when I opened the package, I received a wrong product which is a cream of mere Amount 50-100 Rs. & it was completely different from what was advertised and what I ordered.
The seller has no customer care number, no return policy, and no refund process. They are running fraudulent advertisements on Facebook, collecting money from customers, and delivering wrong and used products. There were multiple several cases of similar issues.

I request the authorities to:

Take strict action against Exyte Surface / Exyte Solutions Pvt Ltd
Help me get a full refund of 600
Ensure this fraudulent seller is banned from operating further and also notice or complaint should also be issued to Facebook & Delhivery for supporting such actions.

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