| Name of Complainant | |
| Date of Complaint | July 1, 2024 |
| Name(s) of companies complained against | simpl |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 3rd December’23 when I was in my office doing my work, I found continuous messages on my mobile from Simpl app & found that total 7 transactions were made within 2 minutes & sum of amount was Rs 24778.00. Last time I used this app was on 25th Aug’23 & on 3rd December’23 all of a sudden these transactions were made.
I raised the complaint on Simpl website & mailed them regarding these fraudulent transactions. Instantly I also raised a complaint in cyber crime regarding it.
There response of my mail & complaint to Simpl was nil. I continued to send reminder mail & they responded it on 11th Jan’24 that too with a negative response. As they didn’t raised the chargeback & took any action within time so they were knowing that they can’t do anything that’s why her response was negative & she instantly closed the complaint ticket.
After that I started to receive calls daily from there recovery department & when I explain them the issue they assure that they will provide support from their back hand team regarding the same. But I didn’t received any call or support from their back hand team.
I have also receiving continuous mail & WhatsApp regarding the payment & threats of taking legal action & sending recovery personal to my home.
I have just ask them to provide me the details regarding the action taken against my complain & the chargeback status but they aren’t providing the same.
