| Name of Complainant | |
| Date of Complaint | May 5, 2020 |
| Name(s) of companies complained against | RBL Bank |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir,
With due to regard, it is to inform that on 05.05.2020 at 12.03 AM IST a 12 fraud transaction Rupee 79.0 INR has been made for GOOGLE PROXIMA BETA and 1 fraud transaction Rupee 706.74 INR has been made for Spkpnbu Mrarxv, Total fraud transaction amount :- 1496.74 INR has been mode, without using OTP validation from my RBL Bank Credit Card.
However, I didn’t made any such transaction as I have 15.03.2020 and after that i didn’t made any transaction from my card. In this regard, it is aslo inform that on my card international usage/transaction has already been locked and this of the fraudulent transaction on 05.05.2020 has been done. It is also to point out here that i didn’t get any SMS on my registered mobile number regarding any OTP or messages for deductions of amount and when i checked my Application is shows the fraudulent transaction made on 05.05.2020 and accordingly when i have checked my e-mail account a mail has also been received in the inbox which shows that Your RBL Credit Card has been swiped which is not possible as I am at my Home and my card is lying with me. after viewing the above messages i’m immediately trying to called the customer care number/emergency number to report the complaint but unfortunately due to covid-19 RBL bank shutdown customer support center, finally i have decided to mail RBL Credit Card customer care e-mail address for fraudulent transaction complaint, and i deactivated my RBL Bank Credit Card for usage thru mobile app.
In View of the above, it is requested to look into the matter and re-credit the fraudulent transaction amount in my RBL Bank Credit Card Account.
Thanking You..
Your Faithfully
Hemant Sharma
Registered Mobile Number :- 8696999993
Registered e-mail:- 22hemant@gmail.com
