| Name of Complainant | |
| Date of Complaint | July 5, 2023 |
| Name(s) of companies complained against | PayU |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am writing to bring to your attention an unauthorized debit transaction that occurred on my account on June 1st, 2023, at 7:24:12 AM. An amount of INR 23,501.14 was debited from my account without my consent or any OTP verification.
The transaction was processed by PAYU, and I am deeply concerned about the security measures in place that allowed this transaction to happen without any additional verification. As a customer, I expect robust security protocols to safeguard my funds and protect against fraudulent activities.
I kindly request your immediate assistance in investigating this matter and initiating the necessary steps to reverse the unauthorized debit and restore the amount of INR 23,501.14 back into my account.
Furthermore, I urge you to thoroughly review the security measures in place to ensure that such unauthorized transactions are prevented in the future. It is imperative that the bank implements stronger security protocols, including mandatory OTP verification, to protect the financial interests of its customers.
I trust that you will treat this matter with the utmost urgency and take prompt action to resolve the issue. Kindly provide me with regular updates on the progress of the investigation and the steps being taken to enhance the security of my account.
Thank you for your immediate attention to this matter.
Yours sincerely,
Reeja Sujoy
9082569868
