| Name of Complainant | |
| Date of Complaint | September 27, 2022 |
| Name(s) of companies complained against | Urban Company |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I have taken the services from urban company for washing machine inspection and repair on 29/08/22 for problem with on/off button. The urban company executive came and told me that it will require PCP repair and he will get it repaired by same day evening. However these was repaires by next day evening. The warranty on these service is for 60 days. The machine went well till 23/09/22 when it again had problem with getting on, as these time no power light came on after switching on the button. I took the warranty services from urban company in same day and they have send same executive next day @ around 3:30 pm. He has discussed with me that these is PCP problem again. However these time whole machine is not working. He repaired the PCP and reinstated on 26/09/22 in evening @ 8 pm. He showed me that the machine is working. However in invoice no proof of repair has been written, only inspection cost of 150 has been applied which was refunded i/v/o warranty. When i contacted the urban company service centre to give me actual invoice in which repair has been done should be written as proof but they were arguing and didn’t give the satisfactory response. They have even deleted the invoice. However the machine again stopped working on 27/09/22 in morning before when we start using it 1st time after repair. I contacted urban company but it took almost 4-5 hours to get the response as they were saying we are working on this issue. However they told me that they cannot repair or replace it now and take the refund of Rs 2000. These is cheating. 1st they didn’t repair the PCP properly and i don’t know what is the condition of the PCP now. When i am asking to repair or replace it again they are denying it. There is no direct way to contact them on phone except there auto bot service. I need proper resolution of the issue as soon as possible by replacing the PCP.
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