| Name of Complainant | |
| Date of Complaint | October 1, 2018 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I’m really not sure how to start with you people coz nobody is trying to understand or connect with me in this horrible situation you guys have put me into. I’m getting my services as a charity wherein I’m not even at fault.
If you’ll check the trail mail, you’d understand that I’ve been complaining about the fraudalent charges on my bill from last one month. Ive spoken to several people about this even to the managers and everytime I’m asked to pay some amount to get my services instigated and later they’ll adjust the amount after the investigation. This is absolutely unprofessional coz people are just reading the candid scripts from a paper to me and not understanding my problem. I’m working as an area manager and I’ve a huge client base with whom I need to be connected throughout the day. Nobody can reach me now. My mother is in the hospital….this is getting sooooo annoying and frustrating. If this doesn get resolved ill have to take this matter to the legal team.
I’m the one whose security and privacy is at stake, who has got fraudulent charges on the bill, whose services gets disconnected every after two days and I’m being asked to pay the amount. What kinda customer service is this.
I need an immediate resolution. I don’t have an alternate number but you can try to reach me at 8178998467 but I’ll prefer a response on email also.
I request you to please take this matter on priority or connect me to somebody who has the authority to help or resolve it. This is like a torture.
Please help.
Regards,
Frustrated customer
On Mon, 17 Sep 2018, 10:46 appellate, <[email protected]> wrote:
Dear Prateek Verma,
Warm greetings from Airtel!
This is in reference to your email informing us about not being able to make or receive calls on your Airtel mobile number 9560604569.
We have noted your feedback, sincere apologies for the inconvenience faced. We have communicated your feedback to the concerned team
We have resumed the services on your number are active and working fine.
Just restart your mobile to start using the services.
Regarding Billing dispute please revert back to us post bill generation.
I tried to reach you on 9560604569 but was not been able to reach you.
Thanks for reaching out to us.
Delighted to assist you.
Best Regards,
Einstein M
Advisor : Customer Experience
Bharti Airtel Ltd
On Sat, 15 Sep 2018 at 01:08 PM <[email protected]> wrote:
Hi,
I’ve been on call with the customer care department and spoke to following people:-
- Karthik- agent promised first that he’ll unbarr my services and then asked me to pay my bill. After 25 minutes and irrational discussion I asked him to transfer the call to the manager.
- Sharad- floor supervisor spoke to me regarding my issue and to my surprise, he asked me to pay some amount and bargained on the amount infact. When I almost felt disgusted I requested him to transfer the call to the manager
- Raja- floor MANAGER to whom I again explained my problem and issue and the level of frustration I’m feeling right now said or read the same old script or written response that I need to make the payment.
All these people I’ve spoken to has flared up my anger and frustration coz I don’t understand one simple problem that WHY AS A CUSTOMER IVE TO PAY FOR SOMETHING IVE NOT USED. IM REALLY FREAKING OUT RIGHT NOW AND WORRIED ABOUT THIS. HOW CAN I GET A CHARGE OF SUCH HUGE AMOUNT ON MY USAGE IF IVE NOT USED IT. IT FEELS LIKE MY INFORMATION AND SECURITY IS BEING JEOPARDIZED AND COMPROMISED. THIS NEEDS TO BE SORTED IMMEDIATELY.
MY SERVICES ARE BARRED AND IM FACING LOT OF TROUBLE AND ISSUE COZ OF THIS.
I NEED IMMEDIATE SOLUTION STRAIGHT AWAY.
PRATEEK
On Tue, 4 Sep 2018, 16:09 appellate, <[email protected]> wrote:
Dear Prateek Verma,
Warm greetings from Airtel!
This is in reference to your query about unbilled amount on your Airtel Mobile 9560604569.
As discussed, I would like to inform you that, Your current unbilled amount is Rs. 4492/-.
Please note important points about unbilled amount:
- It includes discounts, excludes rental and service tax
2. It is over and above prorated (daily free usage) benefits
3. Amount gets updated in approx. 48 hours and actual amount will reflect in next bill
4. International Roaming usage gets updated with a delay
Hence I request you to write back to us post bill generation for further assistance in this regards.
To know unbilled amount SMS UNB to 121.
Now you can check your payment history, track your data usage, view/change plan and pay online with My Airtel App. To download the app, clickwww.airtel.in/5/nv
Thank you for writing to us. Delighted to assist you.
Best Regards,
Rini MB
Advisor : Customer Experience
Bharti Airtel Ltd
On Tue, 04 Sep 2018 at 02:49 PM <[email protected]> wrote:
Hi,
I am writing this mail to report some fraudulent charges in my unbilled usage. Few days back I got a call from one of your representative regarding my unbilled usage as it crossed the credit limit. I was really surprised and annoyed coz this has never happened before, just for the record my bill has never crossed 789. When I asked about the same I was told that there was an international call made from my number which is absolutely bizarre coz I never made any calls outside india.
This is very frustrating and annoying coz my outgoing was barred coz of it and my work is getting impacted.
Reference no. 87437948 is given to me today as a complaint number.
Kindly look into this matter and help. This is an absolute disaster for my security and privacy. I need these charges off my account and way to make sure this doesn happen again.
Regards,
Prateek Verma
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