| Name of Complainant | |
| Date of Complaint | January 23, 2022 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a Tommy Hilfiger jacket from Ajio in november 2021. When the order got delivered, I found that they sent a Puma jacket of wrong size with the correct Tommy tag to me. I was shocked but simply placed a return request thinking it’s a mistake by them. I clearly wrote the reason for return and attached relevant images. They collected the return but asked for a few days to do quality check. After 7-8 days, Ajio rejected my return and accused me of returning a non-Ajio product. I was shocked and contacted their customer service. They assured me that issue will be solved. But no action was taken. I have called them more than 10 times, sent a lot of mails but there is no resolution. All they do is ask for 48 hours and the close the complain without informing me. I do not know what to do but the jacket was of 4000 rupees which I would want back.
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