| Name of Complainant | |
| Date of Complaint | January 15, 2025 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Good Morning Sir/Madam
My Mother is using Nokia handset with Airtel Postpaid connection.
6 months back and again today on 10 Jan, 2025 I noticed that Airtel is charging an exorbitant amount (Rs 3050.0) under ‘usage’ column. where it is mentioned that we used Nokia Voice Special Numbers 5924102, which my 83 year old mother is not aware of this Nokia Voice Special Numbers 5924102
Hence I checked in handset to know what service that is.
I came to know that the said number is saved as #FunZone and since they have added # before FunZone, it comes 1st in caller list.
Due to her age it could be possible that it might get pressed as she cannot see and hear well.
Hence I requested Airtel to delete the said number from their end, But Customer care person informed that it’s not possible and twice I got overcharged an unbelievable amount.
Hence I request to the authority to take immediate action on this, as I am sure this must be happening with many law abiding senior- citizens and on investigating this fraud throughout India, you might realise that this fraud is of multi crores.
I request you to order Nokia and Airtel to compensate for my monetary loss and for mental harassments I am facing since so many months.
Image Uploaded by Dr Sharmila Banerjee: