| Name of Complainant | |
| Date of Complaint | July 16, 2022 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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I placed an order worth Rs. 4241 from Ajio on May 26th. The day after, I saw that I was unable to login and wrote to their customer care for the same. They replied few days later citing that my account had been deactivated due to high returns. During this time, items from my order were delivered. If my account was deactivated, my order should have been cancelled and not delivered altogether. Even after this, I kept writing to them for assistance on my account or return of items delivered. The only response I got was that my account has been deactivated. On calling customer care, they told me to attach images of products I want to return and they will process a return. I did the same but they did not respond to that. On writing again multiple times, they have now informed me that they cannot create a return.
Firstly, my account being deactivated right after I placed the order and made the payment indicates fraud. I only placed an order with the app because I had the option to return the items I would like to. But Ajio has now kept my money and refusing to provide me service for the order I paid for. Secondly, I am still receiving messages and emails from Ajio on promotions and my cart.
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