| Name of Complainant | |
| Date of Complaint | September 13, 2023 |
| Name(s) of companies complained against | India Cakes pvt ltd |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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First of all, FSSAI license number is not mentioned in the invoice.
Secondley, on 11th September 2023, I placed an order at “indiacakes.com” for a cake. I made a payment of INR 945, selecting the normal delivery option. To my surprise, I was not informed about any additional delivery charges at the time of purchase. However, the day after, I received a notification requesting an additional payment of INR 275. I didn’t made this additional payment, as it was not communicated to me during the initial transaction.
I promptly sent an email inquiring about this issue, but unfortunately, I received no response. My attempts to contact them via phone also went unanswered. Eventually, I managed to reach a live customer agent named Ruchika, who advised me to cancel the order. Unfortunately, there was no option on their website to initiate a cancellation. Subsequently, I sent a cancellation and refund request via email, but once again, I received no response from their side.
As it stands, my money has been deducted, the order remains undelivered, and I have yet to receive any communication or resolution from “indiacakes.com.”
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