| Name of Complainant | |
| Date of Complaint | December 6, 2020 |
| Name(s) of companies complained against | FootballMonk |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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The website does not have detailed information about the company, the address & the order tracking system. I ordered a Jersey along with shorts on 12th Nov from FootballMonk. The order status was “Processing” for more than a week. I got the delivery from Ecom Express on 24th November. It was a defective piece. Stitches had come out. I sent them a mail along with photos of the product. They promised that they will get it picked up the next day (i.e. 25th November). They did not pick it up so I sent them a reminder mail on 26th November. They told me they couldn’t pick up since the courier service was not available. Now it is more than a week again for just pick up. They are not responding to my emails as well. It seems they will not take it back and I have to bear Rs.949 loss for this defective product. I hope proper actions are taken against such fraudsters in the market. Thank you.
Image Uploaded by Saurabh Nair:
Hi Saurabh,
We have refunded the money for the jersey. We are not fraud or we don’t cheat our customers. We are extremely sorry for what happened.
Thanks & Regards
Arvind
Founder
FootballMonk.in
hey Arvind, I have to say that your company is really lagging in terms of customer communication. I’ve been trying to get updates on my order –
[Order #164840] (June 14, 2024)
but no one responds on Instagram/mails.
I have placed an order on 5th of July and its still not delivered you guys need to up your customer care services and respond to many ppl you guys are literally frauds taking money showing promising images on your site and never respond back or deliver the product. I just want my jersey