| Name of Complainant | |
| Date of Complaint | May 8, 2023 |
| Name(s) of companies complained against | THE HATKE |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed order# 1042028 with The Hatke (https://thehatke.com/). Products ordered are 1ea Black Silicone Case For Oneplus 6 ₹199, 1ea Guard Your Oneplus 6 Camera Lens ₹40 and 1ea Black Nylon Strap For Apple Iwatch 42mm44mm Rs 279.29. I paid ₹518.40 for the total order. The order was shipped through Smartr logistics AWB No. : 62828871. I have only received the Apple Watch strap, but the Oneplus 6 case and camera lens guard was missing. Upon complaining to The Hatke customer service ([email protected]), I got reply back from them to send unboxing video. I didn’t take any unboxing video as the order value is too less, usually I do it for high value orders, but instead I have sent the packaging photo which shows that the packaging was such that it cannot fit all three products, it is a very small packet in which the strap was packed. The Hatke Cust service person refused to entertain the claim without an unboxing video. The webpage looked legit so I dint check Cust feedback online but I am seeing several customer complains including about refunds. I think this is an unreliable company which is doing business by frauding customers.
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