| Name of Complainant | |
| Date of Complaint | February 12, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Hello,
This has really been a infuriating issue with Vodafone in this long time. I have been trying to get a resolution on this for almost 2 weeks now, yet I am where I started. Neither I was given proper email responses nor was I given a response over call. No one even called me on the preferred number I wanted you guys to call. If you guys could be so kind enough to help me out with a tax invoice of what my father ( Mr. Siyaram Prajapati ), was charged in the form of some sort of identity document verification.
Registered Phone Number : +91 9968 315 515
Name Registered on SIM : Mr. Siyaram Prajapati
Preferred Number to contact : +91 7042 628 414 ( Abhishek Prajapati )
On 25th January 2020, my father, Mr. Siyaram Prajapati, visited Vodafone main store located in Nirman Vihar, Delhi opposite to V3S mall. He met an agent, Mr. Shubham. There were some issues with network connectivity, for which my father wanted to upgrade his SIM card, he thought the problem might be because of old SIM card being used for a long time. Mr. Shubham provided him a new SIM card and charged 200/- rupees, in the form of document verification. When my father asked what the charge is for, he was informed that the charge is for activation, as the documents provided to the Service Provider at the time of purchasing the SIM were not verified successfully.
FYI: This number 9968315151, used to be another Service Provider number, Dolphine. We later ported it out to Vodafone from the same store.
The strange thing about all this is, Mr. Shubham provided my father a hand written receipt of 200/- rupees with a store stamp on it. (I have attached an image of the receipt.)
On 27th January 2020, I myself visited the store, to confirm what was the charge for and why was no tax invoice provided.
I visited the store, asked to talk to Mr. Shubham in particular, there was an agent standing at the token machine, she asked me to wait for a while and started gossiping with colleagues. She never informed Shubham, that there is someone waiting to talk to him. Suddenly I see a guy with this badge name, Mr. Shubham, I stopped him and asked about this, to confirm if he is the guy I am looking for. He told me yes, when I asked him about this, he informed that the documents needed to be verified using some Vodafone Clood Activation Service, which is chargeable at cost of Rs. 199 + Rs. 35 EXTRA IF YOU NEED A TAX INVOICE OF THE CHARGE. He insisted me to pay 35/- rupees extra if I need the invoice of what my father paid earlier (199/-). He also informed me, that if I pay this 35/- I will be getting some sort of antivirus service on my father’s phone.
At the end, when I asked manager about this, he asked me to talk to the same agent, whom I asked to talk to Shubham in the beginning when I visited the store. She informed me the same thing, we needed to verify the documents, this was done with the help of Cloud Activation Service at a charge of 199/- extra 35/- for antivirus and other services. She then agreed to provide a tax invoice for this in 72 hours.
It has been over 2 weeks, where is my invoice? I don’t think there would be one.
Again, my questions are:
- Why was the documentation necessary if we did everything at the time of porting the SIM from Dolphine to Vodafone from the exact same store?
- If any kind of documentation was required, why were we never informed regarding this and how was all the services active since then?
- Why a hand written receipt was provided instead of a tax invoice? Is this a legit Vodafone store or a kirane wala (general store)?
Despite the fact that I was asked to wait for about 20 minutes, my next question is:
- What kind of a policy is to ask a customer to pay an extra amount if they need a tax invoice for something which they have already paid?
- Why would anyone need any kind of antivirus service on a mobile device if they are having issues with cellular network connectivity?
I have been trying to get a resolution for this on emails, my father even got some calls but no resolution was provided to us. At last today, my father got a call that they’ll be reimbursed for the payment when they visit the store. When my father visited they deny everything and start using sarcastic tone in a violent way. WHAT IS GOING ON? IF YOU CAN’T AGREE WHAT WRONG YOU HAVE DONE, DOES THAT MEAN YOU CAN KEEP ON DOING AGAIN AND AGAIN. Mr. SHUBHAM threatens my father, that nothing will be done for this, we will have to pay Rs. 35 more then we’ll get some sort of invoice with antivirus activation. IS THIS HOW VODAFONE TREATS THEIR CUSTOMER?
I hope this gets escalated to Managing Director & Chief Executive Officer of Vodafone India Ltd, Mr. Sunil Sood, and some actions would be taken against this, at least a tax invoice could be provided if everything was legit, unfortunately it was a fraud. HAS VODAFONE STARTED DOING FRAUDS?
Looking forward to hear from you soon.
Thanks and Regards
Abhishek Prajapati
+91-7042 628 414
Image Uploaded by Abhishek Prajapati: