| Name of Complainant | |
| Date of Complaint | June 1, 2022 |
| Name(s) of companies complained against | Instakart Service Pvt Ltd (Ekart Logistic) |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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This is with reference to the Instakart Services Pvt. Ltd. is offering Master franchise options under my pincode area 474020 Vimala sadan, G-314A, Shatabdipuram Phase-1, DD nagar, Gwalior (Madhya Pradesh ) in India. I got a call from Mr. Sayan Mondal Franchise Relationship Executive Mr. Dipanjan Sasmal Franchise Area Manager Ekart Kolkata H.O who said is calling on behalf of Flipkart (Instakart Services Pvt. Ltd.) introduced me to the opportunity and took my email ID for send the proposal. The proposal was sent by Mr. Sayan Mondal who is a franchise relation executive (www.ekartlogistics.com.) After filling the application form, I was called to arrange a telephonic interview with B A Sreenivas Reddy who is the Franchise Manager. After the interview my application was approved and a MOU was sent for signature ( As attached). I was asked to pay the master Franchise Fees of Rs.35600 along with the signed agreement Later, as per the agreement. through bank NEFT. But I was paid the master franchise registration fees i.e. 35600rs (acc. Holdaer name-instakart service PVT LTD acc. No.-xxxxxx3462 IFSC code –KKBK0008079, bank-Kotak Mahindra bank) After that I was received payment invoice. A quotation for the office equipments were sent. I was told to pay 50% of the amount and rest 50% will be taken care by Instakart themselves. Accordingly I was not paid Rs.1,90127.93rs total amount, AS discussed after reached the office furniture at site I will pay the office furniture amount as EMI (25%) and cash on delivery 25% ammont. Slot was booked and received the mail from [email protected] and [email protected] and They assured me to deliver the equipment on date 30-31 may-2022 and also visit at site on date 28/05/2022. Entire team has vanished. None of the mobile numbers are reachable since 30/05/2022. On date 28/05/2022 I was talk with Mr. Dipanjan Sasmal regarding visiting team and office furniture reaching at site timing and date, there are so many Toll Free numbers and mobile numbers registered under Instakart service PVT. LTD. Even the QR code on the E Stamp paper used for MOU looks genuine. The team is well educated and speaks fluent English. There is no way anyone can suspect them for fraud. This has to be nipped in the bud else this will grow into a very big scam.
Therefore I request to please kindly look into the matter on priority.
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