| Name of Complainant | |
| Date of Complaint | June 14, 2023 |
| Name(s) of companies complained against | BEST OF INDIAN PRODUCT |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had booked a mobile by paying online Rs. 23990/- on Best of Indian products website. They have cheated me by sending non-working mobile.
Web address is EGBERT REUBEN VENTURES PVT. LTD., Reg. office address: 20-1-265/1 doodkhana, pranapul, Hyderabad, Telangana-500054, and seller with their Invoice Shree Shyam Traders, #20-1-10 & 11, Doodh Khana, puranapul, Hyderabad-54.
They accepted return policy as I spoke to Seller immediately after receiving product. But till today not responded to my cry. Even legal notice also sent by my Advocate. Web site address was wrong as legal notice was got back. Kindly get me my money back.
You purchased the phone in 2022 and filed a complaint in 2023.
There is no evidence of contact by the buyer. Return period is 7 days.
Response from BOIP
Dear Venkatesh Devipur,
I hope this message finds you well. I recently saw your complaint regarding a purchase made on 12/12/2022. I understand your concerns, but I would like to clarify a few points to ensure there is no misunderstanding.
Firstly, our return policy clearly states that the return period for purchased items is seven days. Since the purchase in question was made well over seven months ago, we regret to inform you that we are unable to process a return or offer a refund at this time. We encourage all customers to review our return policy before making a purchase to avoid any confusion or disappointment.
Furthermore, it’s important to note that we have not received any prior communication from you regarding any issues with your purchase. As a responsible and customer-centric company, we prioritize open dialogue and strive to address concerns promptly. Had you reached out to us within the specified return period, we would have been more than willing to assist you with your request.
We are disheartened to learn that you are now threatening legal action and attempting to damage our reputation online. We value our customers and their feedback, but we find it regrettable that you have chosen to take such an extreme approach without giving us an opportunity to resolve your concerns amicably. We assure you that we take customer satisfaction seriously and are always willing to work towards a fair resolution within the bounds of our policies.
In light of the situation, we kindly request that you reconsider your actions. We believe that engaging in productive and respectful communication can lead to a mutually satisfactory outcome. If there are any outstanding issues you would like to discuss, we encourage you to contact our customer support team directly at cc@boip.in. They will be more than happy to assist you further.
We genuinely value your satisfaction as a customer and would like to address any legitimate concerns you may have. However, we cannot entertain baseless accusations or attempts to defame our company. We trust that you will approach this matter responsibly and constructively.
Thank you for your understanding.
Sincerely,
BOIP Customer Support