| Name of Complainant | |
| Date of Complaint | August 8, 2022 |
| Name(s) of companies complained against | |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Sir/Madam
I had placed an order of Seiko watch INR 21,035/- on 18th June 2022, However a received a Timex watch of about INR 2,000/-
I received the product on 22-June-2022, On the very day I checked and took photos and even gave a review of the seller with images, about the wrong time shipped.
Firstly Amazon/Seller shipped the wrong product. i.e a Timex watch instead of Seiko.
Upon checking the Bill and the Product it confirms the amazon/seller has messed up during packaging or labelling. Seller/Amazon has shipped my product to someone else.
Also note, the box was received in proper condition with no damage or signs of tampering.
Secondly when a replacement was ordered it was never delivered.
Even after multiple complaints to amazon customer care, the delivery person did not bother to deliver or call.
Finally I have placed multiple return requests over a month on multiple Weekdays(Wednesday, Thursdays, Fridays) to get the item picked, however the pick up person did not come on the scheduled day of pick up and rather shows up on the weekend for pickup at an office address.
After many complaints and calls and with each call I have attached these images every time, Finally the return was accepted and now Amazon says, I have returned a wrong product and are asking me to return a Seiko watch, which I never received.
How can Amazon expect us to return a correct product, It should be Firstly delivered right ?
Let me know if any other information is needed, I will be happy to provide.
Regards
Tanveer Ahmed
