| Name of Complainant | |
| Date of Complaint | August 21, 2023 |
| Name(s) of companies complained against | Agoda |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Booking made through Agoda on 1st August 2023.
No booking was made and they deducted the money twice from my account.
Yet to get my refund on 21st August.
Company defrauding customers by simply taking money from them and not refunding it for a month.
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———- Forwarded message ———
From: No-reply
Date: Wed, Aug 2, 2023 at 1:07 PM
Subject: Important information regarding your Agoda Flight Booking ID 1021638189
To:
Dear Susy William,
Unfortunately, the booking you attempted to make recently was not completed. As a result, you did not receive a booking confirmation.
No booking has been made, and we apologize for any inconvenience.
Any charges will be refunded and any withheld amount on your card will also be canceled without charge. If we require more information, we will reach out to you in a separate email. Please note, some banks can take up to 30 days, or until the next billing cycle, to release any withheld amount on your card. We’re sorry for any inconvenience from this highly unusual error.
Agoda Customer Service is available around the clock so please do not hesitate to contact us should you have any further inquiry.
Thank you for choosing Agoda.
Best Regards,
Agoda Customer Experience Group
________________________________
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*To contact us, just log on to www.agoda.com.
*For security purposes, please do not send us your credit card details via email. Agoda.com will only accept credit card details via the phone.
