| Name of Complainant | |
| Date of Complaint | April 10, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I deposited 7000 to 1xbet via UPI system ( UPI account – flyrabbititp331246@ypbiz ) but didn’t received after even 15 hrs. When I reached the customer service,they simply ignored my issue and ask me to wait and wait only ,when I asked them to give me a timeframe, they declined me to give the timeframe as well.
Image Uploaded by Raj Kumar Mishra:
Hello,
We fully understand your concern. Currently, our payment system is experiencing delays due to an exceptionally high volume of transactions during the Indian Premier League. As a result, processing times have been extended, and all requests are being handled in the order they are received. In some cases, it may take up to 14 business days.
We sincerely apologize for the inconvenience and kindly ask you to send the complete details of your transaction to info-ind@1xbet-team.com. We truly appreciate your patience and assure you that our payment team is actively working to resolve your request as quickly as possible.
Best regards,
The 1xbet Team