| Name of Complainant | |
| Date of Complaint | June 28, 2023 |
| Name(s) of companies complained against | Amazon.in |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear sir
With due respect , This is to inform you that I have been misleaded and misguided by the customer care executive not by one but by 2-3 different executives ,
let me explain you the matter in details
On 18th june 2023, I placed an order for ONE PLUS 11 5G worth RS 56999
with a exchange value of RS 14600 on recieving the phone on 19th june 2023 I found that the phone had a major manufacturing defect i.e the volume buttons were not working they were stucked so I immediately called amazon with photos attached and on verification they confirmed me a replacement after few days I found the product is not getting replaced it was getting pick up and i was getting an refund , on this information I called amazon again and they confirmed an refund of RS 56999 on that confirmation over call, . I told them to proceed.
I again called them yesterday i.e on 26th june 2023 to get confirmation again which I recorded for the purpose of proof That i am getting a Refund of Rs 56999 on 3rd confirmation I handed over my phone safely to the pick up agent and now i am not getting a full refund .
I just want to ask you sir if the Phone has manufacturing defect is it my fault??
Secondly, when I ordered for a replacement why refund?
and third and the most important what should i do now? i am completely in a terrible situation
Sir this is really very unprofessional and unethical behaviour from amazon even though I have fulfilled all the prerequisites
Sir I just want to request you please provide me the same phone with the same amount or else a GIft card so that I can claim my amount on the amazon app itself and get a new smartphone
because there is no doubt that i have made a exchange so i should get the exchange bonus on ordering the same phone again .
Expecting for a quick action and response
Thanks
Yours truly
Suvankar Roy
