Name of Complainant	Abhinandan Sharma
Date of Complaint	November 6, 2018
Name(s) of companies complained against	Vodafone Bhiwani store, Vodafone Complaints
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by Abhinandan Sharma:

Dear team,

 

I went to get my number 7027715444 from postpaid to prepaid at bhiwani Vodafone Store .

 

Mr Anshul Sharma took my request but has not processed till today.

 

I made bill payment of my number the time visited the store .

Payment 2840 then three days rent 83 something.

 

 

Since then (aug18)  my number not migrated from postpaid to prepaid.

 

Now the bill is  2100/-

 

Every time Mr Anshul told me that don’t worry your postpaid number will be migrated to preaaid.

 

Kindly help

Regards

Abhinandan Sharma

9588512788

———- Forwarded message ——— From: Abhinandan Sharma Date: Tue 6 Nov, 2018, 00:30 Subject: Prepaid migration issue 7027715444 facing since last two months due to Mr Anshul bhiwani Vodafone Store To: Cc: Advocate Notice Dear team, This is to inform you that i have given a request for migration my postpaid number to prepaid to Mr. Anshul at bhiwani Vodafone Store. Since then till today my number is not migrated in prepaid. I made the payment of my last bill amount of 2840/- after that Mr Anshul called me to deposit some amount near arround 83 /- for three days rent .He also gave a prepaid SIM of Vodafone. Since last two months that my number could not got migrated from postpaid to prepaid. I had a word with Mr Anshul last to last week as him when I got a call for bill payment . I was shocked to receive that call . As per Mr Anshul u don’t have any usage charges in my bill and the same can be waived off . Earlier the bill was apox 1100/- when I talked to Mr Anshul now it’s some way around 2100/-. I really want to say that being old customer of Vodafone now it’s very difficult to say that Vodafone has that kind of staff who really not bother about customer service. I need a solution for the bill payment. Bill payment is not a issue but false commitment is the issue. Mr Anshul has regularly been saying that my number will be migrated to prepaid . I done have to worry about the bill payment . Now I m getting payment collection calls . My CIBIL score getting affected due to this. Request you to please look into the matter and resolve this issue. Regards Abhinandan Sharma 9588512788

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