| Name of Complainant | |
| Date of Complaint | March 21, 2026 |
| Name(s) of companies complained against | Jio and airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I am writing to formally raise a complaint against Jio and Airtel regarding the unauthorized deactivation and reassignment of my long-standing mobile number, which I have been using for over 16+ years and is linked to my bank accounts, Aadhaar, PAN and other critical services.
Due to unforeseen personal and medical circumstances while I was abroad, I was temporarily unable to actively use or manage my mobile number. During this period, Jio deactivated my number without any prior notice, warning, or communication. There was no SMS, email, or any form of intimation regarding potential deactivation or its consequences.
Subsequently, the same number was reassigned/ported to Airtel without my knowledge or explicit consent. This constitutes a serious lapse in telecom procedures and consumer protection norms.
Further, Airtel issued the number to another individual without conducting proper verification, despite the number being previously linked to my Aadhaar and other identity credentials. This raises significant concerns regarding compliance with KYC norms and data security obligations under telecom regulations.
I became aware of this issue only after receiving a communication related to the number, following which I immediately attempted to engage with Airtel. However, despite repeated follow-ups:
My concerns were not addressed adequately
No proper investigation was initiated
No resolution or accountability was provided
Additionally, there appears to be inconsistent and arbitrary service handling, where my number was deactivated swiftly, while the current holder has been allowed to retain and use the number without similar scrutiny or action over an extended period.
This incident has resulted in:
Loss of access to banking, OTPs, and essential services
Potential security and identity risks
Significant mental stress and inconvenience
This matter raises serious concerns under:
Consumer Protection Act, 2019
TRAI Telecom Consumer Protection Regulations
KYC compliance norms for telecom subscribers
I request the following actions:
Immediate investigation into the unauthorized deactivation and reassignment of my number
Restoration of my original mobile number at the earliest
Detailed explanation of how the number was reassigned without due verification
Accountability from both Jio and Airtel for negligence and procedural lapses
Appropriate compensation for the loss, inconvenience, and risk caused
I request urgent intervention, as this issue involves serious violations of consumer rights, data security, and telecom regulatory compliance.
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