| Name of Complainant | |
| Date of Complaint | November 13, 2023 |
| Name(s) of companies complained against | Air India Express (Air Asia) |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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As an individual who recently experienced the services of Air India Express, I want to bring attention to a concerning policy change regarding seat allocation. It has come to my attention that Air India Express now mandates paid seating for all passengers, with a minimum cost of INR 450-500 per seat.
This new policy, in addition to the inappropriate behavior I encountered from the staff at Jaipur International Airport, has left me deeply dissatisfied with the airline’s services. Despite paying a significant amount of INR 14,000 for my flight, I was shocked to receive rude treatment and threats when I requested a free seat. Despite my payment, I was forced to accept a seat near the toilet, which further compounded my disappointment.
This situation not only highlights the lack of regard for passenger comfort and satisfaction but also calls into question the transparency and fairness of Air India Express’ pricing policies. It is only fair that customers who are paying substantial amounts for their flights should have the choice and assurance of receiving a seat that aligns with their expectations.
In light of this troubling experience, I am compelled to file a formal complaint against the staff at Jaipur International Airport for their disrespectful behavior. I believe it is crucial that strict action be taken to address this misconduct and ensure that such incidents do not go unnoticed or unpunished.
Furthermore, I strongly urge Air India Express to reevaluate its0 seat allocation policy and consider the impact it has on customer satisfaction. Making all seats paid may potentially create an unfair and uncomfortable flying experience for passengers, particularly those who have already paid a substantial amount for their tickets.
In addition to demanding appropriate action against the staff, I expect Air India Express to provide adequate compensation for the mental harassment and distress I endured during the flight. A compensation of INR 100,000 is a fair reflection of the severity of the situation and the toll it has taken on my overall experience.
I sincerely hope that Air India Express acknowledges the seriousness of this matter, conducts a thorough investigation into the behavior of the staff, and takes the necessary steps to rectify the situation. As a valued customer, I believe in holding airlines accountable for maintaining the highest standards of service and ensuring the well-being of their passengers.
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