For prepaid customers, Airtel mobile in Bengaluru replaced lifetime validity with limited duration validity validity

Name of Complainant Supratim Roy
Date of ComplaintNovember 27, 2018
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Supratim Roy:

On 25th November 2018, I received an SMS from Airtel. The sender was AX-AIRGSS. It wrote “Pack validity for Airtel no XXXX will expire on 28-Nov-18 …”.
Earlier, in 2007, Airtel sold me a lifetime validity plan having expiry  in the year 2037.
I would like to know reasons.

Image Uploaded by Supratim Roy:

For prepaid customers, Airtel mobile in Bengaluru replaced lifetime validity with limited duration validity validity

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