Food is not delivered on time

Name of Complainant Lopamudra Panda
Date of ComplaintApril 9, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Lopamudra Panda:

I have ordered food on 10pm night, the delivery time was showing for 37 mins. i have checked the order status at 10:30pm , still order is being prepared by restaurant. I called to delivery partner, he said he has not picked up the order yet. I called to customer care and asked for status, he is saying it will take 30 to 35 mins more to deliver the food.

Is it a good service for consumer. i it’s pathetic service from swiggy. i told him cancel the order and refund my money so that i will order from other site. he aid it will take 5 to 7 days to reflect in my account.

Think if a person don’t have money, he has ordered from swiggy and they will not refund it quickly, then should he be hungry for 5 days?
I am strongly saying swiggy should close his company if it is not able to deliver the order on time.

It is giving terrible service. it’s very very bad.

I want to complaint against swiggy for this.

ORDERNO- 130437022915

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Food is not delivered on time

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