| Name of Complainant | |
| Date of Complaint | November 8, 2023 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to you to file a complaint against Zomato and sizzle smoke regarding an order that I placed through Zomato’s platform on [06/11/2023] order no: [5312916031] I ordered tandoori chicken, but unfortunately, the food was completely spoiled and emitted a foul odor. It was evident that the chicken was not prepared on the day of the delivery. The food was not fit for consumption, and I had to discard it, resulting in a waste of my money and time.
I immediately raised a complaint with Zomato’s customer support team, requesting a full refund for the order. However, the resolution provided to me was completely inadequate. I was offered a meager amount of Rs. 50 as a refund, which is not acceptable to me. I believe that I have been treated unfairly and have not received the justice that I deserve as a customer.
I would like to bring to your attention that I have been a loyal customer of Zomato for a long time, and I have always trusted their platform to provide me with fresh and safe food. However, the recent experience has shattered my faith in the platform and raised serious concerns about the quality of food that is being served by the restaurants listed on Zomato’s platform.
I urge you to take appropriate action against Zomato and Sizzle smoke restaurant to ensure that such incidents do not happen in the future. I request you to direct Zomato to provide me with a full refund for the order, along with suitable compensation for the mental harassment and inconvenience caused to me.
If my request for a resolution is not met, I will have no choice but to escalate this matter to the consumer court, as I feel that I have been treated unfairly and have not received the justice that I deserve. I hope that you will take prompt and appropriate action to resolve this matter and restore my faith in Zomato’s platform.
Thank you for your attention to this matter
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