Food delivery order not delivered and Swiggy denied for refund

Name of Complainant Kapil Saxena
Date of ComplaintMay 29, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Kapil Saxena:

I have done a food delivered order on 23rd May’21. The order was placed through Swiggy and I have paid 230 Rs online. The item was not delivered and when i complained to Swiggy then they denied for refund as the complaint not provided within 5 hrs. But as per their refund policy there is no 5 hrs reporting d3adline.

Order no.

104827496277

Image Uploaded by Kapil Saxena:

Food delivery order not delivered and Swiggy denied for refund

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