| Name of Complainant | |
| Date of Complaint | May 12, 2019 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
1) 19/04/19 [ Ordered a Samsung 345L Refrigerator, Order Id: OD115242089792325000]
2) 23/04/19 [ Received my product with cash on delivery, outer box looked old and damaged, checked flipkart reviews that such refrigerators had dents ]
3) 23/04/19 [ Placed for return ]
4) 25/04/19 [ Technician Visit, he unboxed and confirmed that there was a very bad dent with holes on the body ]
5) 25/04/19 [ Return approved,refund accepted,return id: 12201528795257132573, promised pickup within 6/05/19 ]
6) 06/05/19 [ No pickup done, contacted flipkart, case no: in1905070009094466598, new promised resolution 10/05/19 ]
7) 09/05/19 [ Courier called up, I wasn’t available but my parents can take care, he voluntarily asked if he can come on 10th,
I affirmed that I had no problems, Courier Name: Gati Couriers]
8) 09/05/19 [ Found in Flipkart app that my return is cancelled and return policy ended on 03/05/19, I wasn’t given even any prior notification ]
9) 09/05/19 [ Contacted the customer care and narrated the whole thing, new promised resolution within 14/05/19, case no: in1905101852336677927]
10) 10/05/19 [ Courier guy calls again, he informed me that he would come on either 12th or 13th May ]
Image Uploaded by Pritom Das: