| Name of Complainant | |
| Date of Complaint | November 15, 2020 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order ID OD119978679732844000
Ordered noise XO shots tws earphones from Flipkart but ended up getting a noise tune BT earphone. As there was issue with the delivered product (Different Model Received)I raised a complaint . Now for the return/replacement of product, they want me to share picture of my Adhaar card for so called verification. I do not understand what kind of verification they are referring to?
For the same I have called them , tried contacting them over email but they are not responding. They are just putting my calls on hold ,or simply rejecting my complaint.
Also , I have shared my details with them at the time of Flipkart First verification,so it’s not like they don’t have my information.
Why do I have to share my whole ID proof with Flipkart? Is it right to capture personal details of customers?
Please help me in this regard
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