Flipkart put up images of the wrong product and sells a different product

Name of Complainant Udita Goyal
Date of ComplaintJanuary 31, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Udita Goyal:

I had ordered an Ikea soft toy from Flipkart. The soft toy was selling at 860 rs after discount with an MRP of Rs 1500. I had seen this 1500 polar bear soft toy in the Ikea store and the images were put up of this only.
The description wrote that it was a 32cm soft toy which was not conveyed in the images of the toy. The product that was delivered to me a very small polar bear soft toy which actually sells at Rs 300 mrp in Ikea and I was charged 860 rs for it. The company is not taking my return request for the product saying that it is a 32cm soft toy whereas I have been totally fooled by the images of the product and the price

Image Uploaded by Udita Goyal:

Flipkart put up images of the wrong product and sells a different product

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