| Name of Complainant | |
| Date of Complaint | April 5, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
My Experian credit score has decreased because of IDFC first bank limited (sponsored bank for Flipkart pay later).
IDFC first bank filed wrong suits which are of
1. OVERDUE ALL AMOUNT
Based on the above issue I have contacted Flipkart many times over the past months. on JAN 2022 one of the Flipkart told me that there is no outstanding balance or any overdue balance in my Flipkart pay later account and it is showing in Flipkart because of a technical glitch. Regarding this technical glitch, our partner IDFC First bank limited directly reported the CIBIL and the suit filed will be removed or rectified in the next report. (Incident: IN22021722035494589639 , IN22013112212838442217 )
I have called customer care to IDFC First . They informed me that there is an outstanding balance of 4865 Rs on my account number: they told me that they couldn’t access my account statement and told me that they are just a sponsor for Flipkart pay later and we can’t do anything about it, just resolve the issue with Flipkart only.
again recently, I contacted Flipkart on 17th feb22. They told me that “at any cost, my issue will be resolved by 22th of feb 2022.” After contacting me again 2-3 times on the 22th of feb22, they told me, “we will send you an update on this within 36 to 48 business hours.”
today is the 23th of feb22 they are not even replying to me.
when they are saying that there is no outstanding or overdue balance in my Flipkart pay later account. I don’t understand why they are not able to provide me with the full and final payment link and why they are making me suffer even though I am not at fault.
THEY TRAPPED ME, EVEN THOUGH I AM NOT AT FAULT. I HAVE PAID EVERY DUE ON TIME.
REGARDS
SHEKH VASIM
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