| Name of Complainant | |
| Date of Complaint | July 18, 2021 |
| Name(s) of companies complained against | Jeeves Consumer Services Pvt. Ltd |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Compliant files date : 12th June
No of technicial visits : 4
No of major parts replacement : 3
Issue : TV display issue is not fixed even after replacing the 3 major parts, Jeeves not initiating refund (30 days after filed complaint) as promised in the extended warranty policy. No responses even from the escalation mails IDs shared in Flipkart portal.
This is regarding iFFalcon 55″ TV extended warranty, I have registered my complaint about TV service on 12th June, so far service executive visited home 4 times and replaced 3 products, even replaced products are not working. The last date for service was given as 6th July, but the service executive did not visit yet from the mentioned date.
I am opting refund for the product as per extended warranty policy guidelines, kindly help to initiate the refund process and please let me know if further clarifications are required from my side, I would be available at the registered mobile number.The response from customer care (1800 4252 5252) and extendedwarranty@jeeves.co.in is not satisfied, they are just buying time (as per the policy refund to be initiated if issue not fixed in 30 days), they are not ready to initiate refund or not providing an escalation contact who can conclude the case. I have sent 15 reminder emails so far, tired of the quality of support being provided from Jeeves end 🙁
I am about to vacate my house, really worried if the issue will be resolved before that, reaching out to you as I could not find any other options. Kindly assist. Thank you.
Product : iFFalcon 55″ UHD TV
Invoice # FAB1JM2000014761
Extended Warranty Policy # JPPOFFK1740281
