| Name of Complainant | |
| Date of Complaint | September 19, 2021 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 4th September 2021 I purchased 1 physical gift card of Flipkart worth Rs. 7500/- from the website. I received the delivery on 6th September but to my surprise when I tried redeeming on their website on 8th September, It showed me an error saying “Card Deactivated”. I was so much worried about my 7500 that I straight away called the customer care and they registered a complaint “IN21090822221355517804” with a resolution time of 15th Sep.
I got a call from Flipkart on 9th Sep to share the error screenshot, I asked them to drop an email. I got the email from [email protected] to share the error and I replied to the mail with error screenshot.
On very next day again I got call from Flipkart customer care to share the Gift card number, I denied stating that I can’t share over call as I don’t know from where are you calling from.. please drop an email so that I can reply with details. They dropped an email asking the gift card number so I shared the details. In between I was chasing for the update also with customer care everyday.
Again I got call from Flipkart on 15th Sep and they confirmed that there is some issue in the gift card so they will add the
amount into my Flipkart wallet equivalent to the gift voucher on or before 16th Sep 9 PM.
I have done multiple follow-ups but customer care was keep on asking to wait till 16th Sep 9 PM amount will get added into the wallet.
Time passed and they have not added the amount and when I connected again to the customer care on 17th Sep, they are again asking to wait for another 24-48 hrs. They are just increasing resolution dates and when I am asking them to connect with backed team they used to disconnect the call.
They are the new white collar corporate thieves exploiting the innocent citizens under the hands of a foreign Player Walmart.
They keep interest free money from their customers in this way.
Please help me get my gift cards activated or get a refund from these corporate thieves
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