Flipkart delivered wrong product Flipkart order id OD42176694145945100

Name of Complainant Gaurav Gupta
Date of ComplaintFebruary 10, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Gaurav Gupta:

I have ordered Black colur CROCS from Flipkart ecommerce site on 28th Jan 2023 , but i have received wrong brand (duplicate )product Blue color .
On 31st Jan with help of flipkart excusive i raised return request for this product , as per the timeline this return request needs to be completed by 3rd Feb . On 2nd Feb I have shared all pictures on Flipkart mail . But Today 5ht Feb they have rejected my returen request with below comment “Message from Flipkart Sun Feb 05 08:07 PM Sorry, the return request cannot be fulfilled by the seller as the courier service provider has confirmed the delivery of the order with the product being intact.” I don’t know what i need to do to get my hard earn money . Order -28 Jan 2023 Crocs Men Black Clogs -Flipkart order id OD42176694145945100
Delivered 30th Jan 2023
Return request on 31st Jan 2023
Pics shared with Flipkart -2nd Feb 2023
Return Request rejected -5th Feb 2023
Return request raised again :5th Feb 2023
Return request rejected again :9th feb
Return request raised again :9th Feb 2023
Please help

Image Uploaded by Gaurav Gupta:

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