Flipkart delivered wrong item and refused to return or replace.

Name of Complainant Shubham Saxena
Date of ComplaintSeptember 11, 2023
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Shubham Saxena:

I ordered JOCKEY Pack of 4 Men Vest; Size: S, 4 peaces.
Neck: Scoop Neck
Pattern: Solid
Sleeve: Sleeveless
Sales Package: 4 Vests
Model Name: Modern Classic
Style Code: 8820-4

The item was open box delivery, but the delivery person did not open and show the product. When I opened the product, I found the wrong product (JOCKEY Modern Classic Vest 9922, Size M, Single Peace). Now Flipkart is refusing to replace or return the item. When I said to the customer executive that the delivery person had not opened and shown the product then they disconnected the call from their end in a few seconds. Please help me.

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