Flipkart Complaint by seller for goods sold was returned

Name of Complainant SAHIL RAJANI
Date of ComplaintMay 1, 2018
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by SAHIL RAJANI:

Dear All,

Please note Im a seller on Flipkart , for one of my goods sold was returned and I didnt received the product which i had send , please note i raise the complain and claim to Flipkart but it was rejected,

Im really upset because even after submitting all the evidence my case was rejected and i feel i was exploited, cheated and im really mad seeing such poor support from Flipkart.

Dear Flipkart Seller,

Please advise as to why my claim is rejected..

Reference Number: IN1804201546198180948

Dear FLIPKART Management Team, Greetings for the day management team !!Please note I’m the premium and Key account ​seller of Amazon.

I would like to report a theft for my product for the subject parcel wherein ​we​ had parcelled the right product i.e. let us say “X” but the ​same​ was returned to ​us by the buyer was “Y” product, therefore ​we​ want investigation to be done, as this ​is a ​case of robbery,loss of business for us and we expect verified buyer coming via FLIPKART.

Please note this is not the 1st case and we suspect someone from Flipkart i.e. naughty staff is playing this mischief as the numbers of these buyer are not reachable or they never answer the phone.

I want this case to be handed over to your dedicated team to do the investigation and expect a quick resolution and claim to be settled for the same. Please find the pictures attached. ​

Please note the jacket what I got in return is a “BROKEN & DIRTY BEADS”​ Thanking you well in anticipation and awaiting quick reply.

****************************************​ Order Details : Order ID: # OD211992552757515000 INV # FA BK161900000001 dATED :07-04-2018 Devesh Shukla Gujarat Gas,beside CNG Pump,Sector5-b, Gandinagar – 382006, IN-GJ ******************************************

W​e request you to please check the CCTV footage at the service centre. ​

Image Uploaded by SAHIL RAJANI:

Flipkart Complaint by seller for goods sold was returned

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