| Name of Complainant | |
| Date of Complaint | March 14, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order ID: OD327373775889129100, Candere Gold Pendant, in the product page (https://www.flipkart.com/candere-kalyan-jewellers-lightweight-14kt-cubic-zirconia-yellow-gold-pendant/p/itm9305cee2ea027?pid=PPXGEDPFHWTEZSHA&lid=LSTPPXGEDPFHWTEZSHAZAGIRG ) it was clearly mentioned that if customer dislikes the product, he can return within 10 days .
Video Screen recording of product page attached here: https://drive.google.com/file/d/1HU3qC_Aa6Yu8rqrmKn6k7BL8JdNx72n8/view?usp=share_link
I received product on 27/02/23 and after opening the package, instantly I raised return request, on my request Flipkart replied on 1/3/2023; ” Wed like to let you know that your request for a return cannot be fulfilled by the seller as the courier service provider has confirmed delivery of the order with the product being intact.”
It’s a straightaway cheating or escaping from the advertised return policy .I contacted Flipkart via Twitter, conversation is attached below:
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FlipkartSupport@flipkartsupport
Mar 2, 2023, 9:37 PM
Thank you for reaching out to us via DM, Debasish. Be assured, we are getting this handled and will make sure to keep you updated with further progress. Appreciate your patience. Also, we see that your contact number is not registered with your Flipkart account. Request you to update your contact number through the ‘My Account’ section of your Flipkart account via mobile application or desktop. ^PG
Mar 2, 2023, 9:41 PM
Flipkart Social Media Team,
This has been referenced to your phone call from +91 4445614650 at 9:15 am asking me to resend product image, product box image and flipkart packaging image, these are attached herein.
Screenshot of your return policy for this product is also attached.
Please arrange return early and oblige.
Dr Debasish Kundu,
Flipkart Reply:
Thank you for sharing the requested details, Debasish. Sorry about that. We certainly understand your concern and are here to help you with the same. Be assured, we’re already sorting this out for you. Please allow us some more time and we’ll surely keep you posted with an update. Your patience is much appreciated. ^XB
Mar 3, 2023, 6:56 PM
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I received two phone calls from Flipkart No. +914445614650 respectively on 03/03/23 at09:59 AM and 04/03/23 at 04:10 PM, in both calls I have been given assurances.
Recordings are attached here:
March 3- https://drive.google.com/file/d/1_0gSZFpxkw-_TGfSXawAuSbvREVlm-2l/view?usp=share_link
March 4- https://drive.google.com/file/d/1T3ciKPxvUFd9msHsuzXvmdBYWCxVoHa6/view?usp=share_link
But, instead of pickup, Flipkart forcibly closed the issue without honoring their return policy as in product page. In view of the above, I would like to point out that I have raised the return request not for a defective product or courier deficiency so what the courier says does not matter here. The product is returnable within ten days as per product page, if buyer dislikes it, since the quality and look is not as expected, so, I raised return request.
In view of the above, kindly take suitable steps so that Flipkart honors the return request as per their return policy as on the product page.
Sincerely,
Dr Debasish Kundu
