| Name of Complainant | |
| Date of Complaint | August 15, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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placed an order with order id OD328808226260508100on the 5th of August 2023, and the delivery date was given for August 8th. The order package reached the nearest hub on August 7 ,but the order was not delivered to me. The hub is located less than 3 km from my location. The delivery date was postponed to August 10th even though the order had reached the nearest hub. On August 14th, they cancelled my order without informing me. When contacted by customer service, they said that the area is unserviceable. But in reality, the area was serviceable because if the area is not serviceable, then how come Flipkart accepted my order? When I approached the nearest Ekart Logistics hub, they told me the order was cancelled because of a lack of delivery boys to deliver it.
The next day, when I spoke to a Flipkart agent regarding the order to be delivered back to me from their side on August 14th, 4 pm, in that call, the escalation team member, whose name is Mansi Batham , told me that they would provide compensation of 1000 rupees for this order’s rejection and that the value of the order got increased. To receive this compensation, she instructed me to place the same order , and the compensation amount would be credited to my Flipkart wallet . I asked it’s not enough compensation, and she said the amount would be given by the seller, she bother me to take this amount.
So I believed him . immediately after the call ended, I checked my wallet for compensation. But unfortunately, the compensation was not credited, and I again approached the Flipkart agent. They simply said that updated and the one who told me on August 22s may have given me wrong information. I was shocked to hear this.
The Flipkart Escalation agent, clearly cheated me I have all the proof and call records to approach legally. I will take stringent action against Flipkart. This is blatantly illegal under the Consumer Protection Act.
