| Name of Complainant | |
| Date of Complaint | November 16, 2018 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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FLIPKART- a perfect example of Flipkart’s policy of coercion and malpractices.
Much though we wanted to pay up our consuming prices against certain purchases, Flipkart high-handers thought that they could get away with corrupt practices and arrogance with us, the customers, which again smacks of absolute corrupt practices on their part. This is what our prima-facie acquisition stands for as tenable evidences.
I, Shri Pramil Ranjan Sutar, was a customer of Flipkart, an online shopping site from quite a long time. But recently Flipkart became a very dangerous site to deal with.
On 12/08/2018, I purchased 4 items from Flipkart uner Flipkart Pay Later Scheme bearing order no. OD113087527326360000. The items were as follows:-
- HARMONUS HI-344 NAPKIN RING TOWEL HOLDER – RS. 299/-
- Flipkart Smart Buy Medium PVC Vinyl Sticker – Rs.169/-
- SYSKA 45w Standard B22 LED Bulb – Rs.868/-
- RAIPURA BRIO HIGH BACK REVOLVING CHAIR WITH HANDREST AND PUSH BACK MECHANISM IN BLACK FABRIC AND ,ESH / NET BACK FABRIC OFFICE EXECUTIVE CHAIR – Rs.4499/-
Total – Rs.5835.00
- Out of these four items Flipkart cancelled the first item without informing me.
- Then the total was = Rs.5835.. – Rs.299.00
= Rs.5536.00
On 16/08/2018, when I was trying to login in Flipkart, I realized that my account was deactivated. After mailing and calling them for two days continuously, on 18th Aug, 2018 they mailed me this
“Hello We’d like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you’ve purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account.
Regards,
Uzair Mohammed
Flipkart Customer Support “
[I do not know from where do they got this information and only through their assumption they deactivated my account. I was always asked my family members and my families to purchase from Flipkart and if they do not know how to purchase from there, I purchased the items for them and also presently I am building my own home and for that very reason I purchased a lot of goods from Flipkart… Also one of their customer executive also told me that they have the authority to deactivate my account for that reason, but as per my knowledge about the legal policy of Flipkart, a seller of Flipkart if think that the buyer is purchasing for reselling purpose, they can cancel my purchase but Flipkart can not deactivate my account for that very reason.]
(I kept all the necessary mail details and call recordings as documentary evidences)
Then again I mailed them about Flipkart Pay Later Payment again and again.
On 9th Sept, 2018, after getting a mail from Flipkart Pay Later for payment of the said purchases, I was unable to pay the due as they wanted my login credentials for the payment but my id was locked by flipkart for some unjustified reasons given by “FLIPKART TEAM”.
After making plenty of emails and phone calls, on 20th Sept, 2018, when I was out of station with my family for a family vacation which was planned long before these series of incidents, Flipkart called me and told that they activated my account and pay the said amount with penalty of Rs.400.00. As the fault is from their side, I was reluctant to pay the penalty amount. Then they confirmed me that the seller will refund me the penalty amount after my payment of Rs.5936.00 (Rs.5536.00+Rs.400.00 ). So this is clear that they already admitted their fault. As I was travelling to a hill station in North Bengal at that time and the network is very much fluctuating there, I told them that I could pay the said amount on 24th Sept, 2018. And they also assured it. But on 24th Sept, 2018, when I was trying to pay, I found that my account was deactivated again. Then again a series of Phone calls, Emails, Social Media intervention, Facebook messenger, they told that my account was freezed and they could not do anything. Then Flipkart Pay later started to harras me with constant phone calls and treating me like a defaulter. CI told them all the incidents numerous time, also told them to send alternative link for payment or send some authenticated person to collect the amount or take back the items which I purchased. But they were not doing anything fruitful to this. I have also told them to contact Flipkart as they were also a part of the said Company. But they did nothing but harassing me and my wife. Now they send us a message email which shows as following
“
| Hi Pramil, |
| Your Flipkart Pay Later payment of ₹5936 has been outstanding for over 60 days. |
| Numerous notifications have been sent to you from our side regarding the same. Now as part of the recovery proceeds, our legal team will soon be serving you a demand notice electronically or via post. You can view your pending bill details by hitting the link below.” |
Now what should I do??
What was my fault in the whole incident??
Why are they harassing me?
Who gives them the audacity to treat me like a defaulter as the whole fault is from their side”
Numerous notification and harassment for 2 months??? WHAT ABOUT THIS FLIPKART?? I also kept all the relevant documents for future steps…
Image Uploaded by PRAMIL RANJAN SUTAR:
